Our Service

Design Service

We offer a bespoke service, we can either design something new according to your requirements or you can choose a design from our portfolio. If you decide to choose a design from our portfolio we can change colours and flowers to compliment the colour scheme/theme that you have adopted for your celebration.

Consultations and cake tasting

Consultations are by appointment only. Cake tasting samples can be provided at the consultation, please pre book. Also please inform us of any specific dietary requirements such as wanting an alcohol free, gelatine free or eggless cake.

Prices

Prices quoted will be valid for 12 weeks from the given date. All prices quoted exclude delivery and hire charges unless specified.

Placing an order

In order for us to guarantee delivery of your requirements, we need 12 weeks notice when ordering cakes for wedding related ceremonies, and 4 weeks notice for all other celebration cakes. However, depending on our schedule, we may be able to accept orders at shorter notice.
To confirm an order, a completed and signed order form must be returned to us. A non-refundable deposit is also required. Please see table below for deposit value.

Order valueDeposit required
Up to £100£30
£101-£300£60
£301-£500£100
£500+£150

Delivery & Set-up

We offer a free delivery service & set-up for up to a 10 mile radius of Hayes, Middlesex (applicable to orders over the value of £300). Orders within the 10 mile caption area but less that the value of £300 can be delivered for an additional charge.
All deliveries & set-up outside the caption area will be charged at 60p per mile, plus any toll charges.

Our Terms and Conditions

All orders placed by the Buyer are subject to our Terms and Conditions

Definition

The "Seller" is CAKE-A-TIER, and all the reference to the "Buyer" or "Client" is to the person, firm or company by whom the order is placed. The "goods" refers to goods listed on the invoice/quote.

Payment terms

To confirm an order, a non-refundable deposit is required. Please see table below for deposit value.

Order valueDeposit required
Up to £100£30
£101-£300£60
£301-£500£100
£500+£150

The balance is due 4 weeks before the delivery or collection of the cake. We accept payment by cheque, cash and PayPal.
If any payment invoiced to the Buyer is overdue the Seller may suspend deliveries until payment has been received and the account is paid up to date.
Should payment still be outstanding 10 days prior to the event for which the order was placed, the Seller reserves the right to suspend delivery/collection. All sums paid to the seller by the buyer prior to this date will be non-refundable.
Payment will only be deemed to have been made when the cheque has been cleared by the Buyer's bank.
No deduction in the payment of invoice may be made for goods returned to the Sellers until the Seller has issued a credit note.

Cancellation Policy

If you cancel your order for any reason up to 21 days before the date of your event, the deposit is non-refundable. All other monies paid above the deposit will be refunded by business cheque within 14 working days. If your order is cancelled less than 21 days from the designated event date, the initial deposit is non-refundable; you shall receive a refund of 25% of any sum paid to the Seller over and above the initial deposit.

Cake Design Alterations

Design alterations can be made up to and no later than 6 weeks for wedding ceremony related cakes and 3 weeks for other celebration cakes. If the alteration affects the cost then your balance will be adjusted accordingly. The Seller reserves the right to amend an order either structurally or aesthetically at any time should concern arise for display stability or anything which would adversely affect the visual appearance of the finished piece. If necessary dummy components may be incorporated in the design to create the effect of height with better stability. In such circumstances the Buyer will be informed in advance.

Cakes decorated with non-edible materials

The use of non-edible materials for cake decoration is becoming increasingly popular. Please note that the 'craft jewels' and accessories such as brooches, ribbons, silk flowers, diamantes, beads etc. that are used to decorate some of our cakes are not edible and must be removed from your cake before serving. All of our decorative gems and accessories are only used at the client's request and Cake-A-Tier accepts no responsibility for any physical harm that may arise from their use. Edible gems are materials are available at your request.

Fresh flowers

If the cake design incorporates fresh flowers, then these need to be sourced by the Buyer via their own florist. We will liaise directly with the florist regarding the specific floral requirements and we will decorate the cake with the flowers on site. The Buyer should ask the florist for details regarding toxicity, as some flowers are not suitable to use as cake decorations. Cake-A-Tier cannot be held liable for any contamination to the goods that we supply due to the incorrect use to fresh flowers.

Stand hire

We supply a variety of Cake stands and other equipment. A refundable deposit of £60-£120 is required (dependant on the type of equipment hired). This will be refunded upon the safe return of all equipment within the specified time scale. All equipment must be returned to us within 5 working days after the delivery/collection date.

Nut allergy

A nut free cake is available on request. However we cannot guarantee that the ingredients that we use are not contaminated at source. If you have a nut allergy please inform us when placing your order and we will discuss your requirements in more detail.

Delivery & Collection

If the Buyer chooses the delivery option they must provide the Seller with contact details of the event organiser/banqueting team at the venue to arrange parking, timings and set up. This information must be provided at least 4 weeks prior to the event for which the order has been placed.
Goods should be inspected on arrival or collection and any issues should be communicated at that time. The Seller will not accept any claim in respect of the Buyer/Buyer's representative damaging goods in transit. Nor will the Seller accept liability for damage sustained to cake(s) after delivery and set up at the venue.

General

All orders placed are subject to our Terms and Conditions. Full Terms and Conditions are provided to all customers prior to placing an order.